Terms and Conditions

Last Updated: 8/12/2025

By using our website or placing an order with The Green Room, you agree to the following Terms and Conditions.

1. Our Products

   At The Green Room, every arrangement is handcrafted. This means:

   No two bouquets are exactly alike — and that’s part of the charm.
   Seasonal changes and supply availability may affect colors and flower varieties.
   Photos on our website represent the style and essence of the arrangement, not a factory-made replica.
   We promise freshness, beauty, and care in every piece.

2. Orders & Payments

   When you place an order, you authorize us to:

   • Prepare your floral arrangement based on your selection
   • Contact you if clarification is needed
   • Process payment through trusted third-party providers

   Orders are confirmed once payment is successfully completed.

   If an unexpected issue arises (such as flower unavailability), we will contact you with suitable alternatives.
   Substitutions will only be made with your consent, unless the replacement is equal or higher in value and style.

3. Delivery & Failed Deliveries

   While we aim for timely delivery, factors such as traffic and weather may occasionally cause delays.

   By placing a delivery order, you acknowledge that:

   • Delivery times are approximate
   • Accurate recipient information is essential
   • If no one is available to receive the flowers, our courier may:
     • Leave the flowers in a safe, shaded location
     • Hand them to a building guard or reception
     • Attempt a redelivery (additional charges may apply)

   All actions are taken in the best interest of maintaining flower freshness.

4. Substitutions

   If specific flowers are unavailable due to seasonality, weather, or quality concerns, we may substitute with similar blooms that preserve the overall color palette and mood of the arrangement.

   We will never downgrade an arrangement.

5. Cancellations & Refunds

   Due to the perishable nature of flowers:

   • Cancellations are only allowed before preparation begins
   • Once arrangements are in progress or out for delivery, refunds may not be possible
   • If an order arrives damaged or incorrect, please contact us within 24 hours with supporting photos and we will resolve the issue

   We strive to handle all situations with fairness, empathy, and honesty.

6. Use of Our Website

   All images, designs, and written content on this website are the
   creative property of The Green Room.

   Please do not copy or reuse our content without permission.

   You also agree not to:

   • Use the website for fraudulent or harmful activities
   • Attempt to breach or disrupt site security
   • Misuse any services or information provided

   Let’s keep this space respectful and positive.

7. Pricing & Changes
   • Prices include delivery charges unless stated otherwise
   • Confirmed orders will not be affected by later price changes
   • During peak seasons (such as Valentine’s Day or Mother’s Day), pricing and delivery availability may vary
8. Personal Information

   We respect your privacy and handle personal data in accordance with our Privacy Policy.

   By using our website, you consent to how we collect and use your information.

9. Limitation of Liability

   While we strive for excellence:

   • We are not responsible for delays caused by weather, traffic, or incorrect delivery details
   • We are not liable for allergies or sensitivities related to flowers or plants
   • We are not responsible for indirect or consequential damages

   If something goes wrong, please talk to us — we are always happy to help.

10. Updates to These Terms

    These Terms & Conditions may be updated from time to time.
    Any changes will be posted on this page with an updated date.