Privacy Policy
At The Green Room, we value your privacy and are committed to protecting your personal information.
We collect only the information necessary to process and fulfill your order, including your name,
contact details, delivery address, and payment information, which is securely handled by our payment providers.
Your data is used solely for order processing, communication, and improving our services.
We do not sell or share your information with third parties except as needed to complete your order,
such as with delivery partners.
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Information We Collect
We only ask for information that helps us deliver your bouquet and provide a smooth experience.
You may provide us:
- Your name, email, and phone number — so we can confirm your order or reach you if something needs attention
- Delivery details — so your bouquets arrive at the right place, at the right time
- Payment information — processed securely by trusted third-party providers (we never store your card details)
Your device may automatically share:
- Basic browser and device information
- Pages you visit
- Cookies that help the site remember your preferences (such as items in your cart)
We don’t collect anything unnecessary.
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How We Use Your Information
We use your information only to support your experience with us, including:
- Preparing and delivering your orders
- Providing updates or resolving any issues
- Improving our website and service quality
- Sending optional newsletters or promotions (only if you subscribe — no unwanted spam)
Your information is used to help bouquets reach people, not for unrelated marketing.
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Who We Share Information With
We don’t sell, trade, or rent your data.
We only share information with trusted partners who help us operate:
- Secure payment processors
- Reliable delivery or courier partners
- Website hosting and analytics services
They receive only what is necessary and are required to protect your information.
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Cookies
Cookies help the website function smoothly — such as remembering your cart or improving loading speed.
You can disable cookies in your browser settings if you prefer.
The website may still work, but some features may feel a little less “blooming.” -
How We Protect Your Information
Just like we protect delicate bouquets, we take appropriate industry-standard measures to protect your data.
However, no online system is perfectly secure, and we want to be transparent about that. -
Questions? We’re Here.
If you’d like to talk about privacy — or flowers — feel free to reach out anytime:
THE GREEN ROOM FLORIST (M) SDN. BHD.
Email: support@thegreenroommy.com
Phone: +60 11-1314 8206
Address: 23, Jln Foo Yet Kai, Kampung Jawa, 30300 Ipoh, Perak, Malaysia